The Latest Amazon Scams You Need To Avoid Right Now

What Are Amazon Scams?

Amazon scams occur when bad actors take advantage of Amazon’s popularity to trick victims into giving up sensitive information, Amazon account passwords, or even money. These scams most commonly take place over the phone, but you may also run into Amazon scams via phishing emails, fake text messages, and even on the Amazon platform.

According to data from the Federal Trade Commission (FTC):

Amazon was the second most-impersonated brand by scammers last year.

Every Amazon user is a potential fraud target. Before you click on “buy” or respond to an email, text, or call that claims to be coming from the e-commerce giant, make sure you’re not being targeted with one of these popular Amazon scams.

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The 10 Latest Amazon Scams To Avoid in 2025

Scammers are constantly evolving their tactics — using artificial intelligence (AI) and stolen data to craft believable schemes. We dug through data from the FTC, Better Business Bureau (BBB), and Amazon itself to highlight the most current methods that fraudsters are using to target Amazon customers.

1. Phone calls claiming that your Amazon account has been compromised

According to Amazon, there was a 71% increase in phone-based Amazon scams from February to March of 2025. In this Amazon phone scam, fraudsters call to claim that there are problems with your account — and that you’ll lose access to it, have current orders cancelled, or be fined if you don’t act quickly to remedy the situation.

You may be asked to provide personal information, update your payment details, or even pay fees via non-refundable methods— such as Amazon gift cards, wire transfers, or payment apps like Zelle, Venmo, PayPal, and Cash App.

Here are some red flags to watch out for that indicate you may be dealing with Amazon imposters:

• They try to create a sense of urgency
• They ask for payment of any kind
• There’s lots of background noise on the call — as if they’re in a busy call center
• They want you to provide or confirm your personal information
• They don’t know details about you or your Amazon account
• They want you to download remote access software to “fix” a technical issue

2. Scammers asking you to “confirm” personal details to finalize your order

In another variation of the Amazon phone scam, fraudsters claim that they need to confirm your personal details in order to complete a recent purchase. This is an effective tactic because if you’ve recently made an Amazon purchase, you may be inclined to respond quickly without asking for details.

Scammers may ask for innocent-sounding information, such as your name and address, before moving on to more sensitive personally identifiable information (PII) — including your credit card numbers or Social Security number (SSN).

Remember: Amazon will never ask you to supply personal information, account passwords, or two-factor authentication codes (2FA) over the phone.

💡 Related: The 7 Latest Amazon Scam Calls (and How To Avoid Them) →

3. Fake Amazon customer service accounts on social media

Recently, scammers have begun monitoring customer complaints about Amazon on social media and then replying from accounts that claim to be connected to the official Amazon customer support team. These accounts typically display names such as “Official Response Team,” “Customer Service Helpdesk,” or “Amazon tech support.”

Scammers controlling these fraudulent accounts may send you direct messages that include links to “get help.” But if you click, you’ll be taken to a fake website that looks like the Amazon login page but is actually designed to steal your password and username.

In other instances, scammers may try to move the conversation to a messaging app to continue the scam, or pressure you into giving up personal information or send them money.

Look for trust signals on social media accounts. Ensure that you’re dealing with Amazon’s official customer support by looking for badges and links to the official Amazon website. For example, the @AmazonHelp account on X (Twitter) features a blue checkmark and is linked directly to the official Amazon X account.

4. Phishing emails urging you to update your payment information

One of the most common scams on Amazon involves phishing emails that claim there’s an issue with your payment information. These emails look like they’re from Amazon and create urgency by stating that your order will be canceled if you don’t click on a link and update your credit card information (and/or other payment methods).

If you click on the link and enter your banking information, it will go directly to the scammer.

Always log in to your Amazon account directly on Amazon’s official website or app. If there is an issue with your payment information, you’ll see an alert posted in your account.

💡 Related: Have I Been Hacked? How To Recognize & Recover From a Hack →

5. Messages about fake or fraudulent orders on Amazon

Scammers may also try to create a sense of urgency by sending emails, texts, or calls about supposed fraudulent orders placed on your Amazon account.

One common scam includes asking you to “confirm” that you ordered an expensive item, such as a new iPhone or MacBook.

Check your Amazon and bank accounts before acting. Never trust or click on links in unsolicited messages about Amazon orders. Instead, log in directly to your Amazon account or online banking app to check if the message is legitimate.

6. Fake text messages claiming to be from Amazon delivery drivers

Scammers may also pose as Amazon drivers and send SMS messages claiming there’s a problem with your address (or other information that prevents Amazon from delivering a package). They’ll then ask you to click on a link to confirm your address or delivery instructions.

The safest way to chat with your delivery driver is via the Amazon app:

• Log in to your Amazon account, and navigate to “Orders” (don’t click on the link in the message)
• Find the item that is scheduled for delivery, and look for a little red circle next to it that says: “Chat with your driver”
• If you don’t see the same message that you received via SMS, it’s a scam

💡 Related: Was Your Amazon Package Stolen? Here’s What To Do →

7. Sellers on Amazon Marketplace listing fake items at heavily discounted prices

It is usually safe to buy products from third-party sellers on Amazon Marketplace — especially if they include “ship by Amazon” items. However, some scammers create Marketplace stores with hundreds of listings offering vastly under-priced items.

In one example, a Reddit user bought an item from one of these stores. But after purchasing, the user saw that the delivery date was over 30 days away. A few hours later, the store was taken down — with no way to contact the seller.

Be especially cautious of Amazon sellers asking to use off-platform payment methods (which are ineligible for Amazon’s A-to-Z guarantee).

8. Receiving cheap items you didn’t order (also known as the “brushing scam”)

A “brushing scam” entails scammers sending you cheap items that you never ordered. Their goal is to create verified sales and reviews for their store by claiming you bought and received an item.

While this Amazon scam can seem harmless at first, it has larger implications for your cybersecurity and online safety. If scammers are able to send you a package from Amazon, they’ve either created a fake profile in your name, or have access to yours.

If you receive a strange package, make sure to check your Amazon account and verify that it hasn’t been hacked. Then, report the scam to Amazon.

💡 Related: Amazon Account Hacked? Here's How To Recover It →

9. Messages about issues with your Amazon Prime membership

In this Amazon phishing scam, fraudsters send emails, texts, or make calls about your Amazon Prime membership — citing issues or claiming that you missed your payment and are going to face fees if you don’t act quickly. Again, this is just another way to try and get you to click on a malicious link or provide payment.

Beware of fake Amazon Prime Video setup websites: Scammers also target Amazon Prime Video users by creating fake websites that show up in search results for keywords like, “set up Prime on TV.” These pages ask you to scan a QR code and then call customer support, but it’s all a ruse designed to gain access to your Amazon account.

10. Fake websites on Amazon look-alike URLs

Also known as “typosquatting,” these scams occur when hackers create fake websites that look like the official Amazon website and have a similar domain — for example, something like “Amazon.com.billing-inquiry.com.”

Fraudsters use these fake websites in phishing emails, link to them from fake ads on social media, or even try to get them to show up in search results.

In 2024 alone, Amazon took down over 55,000 fake websites and 12,000 phone numbers that were being used in impersonation scams.

Remember: All legitimate Amazon websites follow the same format: the URL includes a dot before "amazon.com" — for example, the Amazon Pay website URL is https://pay.amazon.com.

What To Do If You’ve Been Scammed on Amazon

With billions of consumer dollars spent on Amazon every single year, the e-commerce platform has quickly become a prime target for fraudsters, con artists, and scammers. 

If you think you’ve fallen for an Amazon scam, it’s crucial to take quick action to shut down the scam, regain control of your account, and report the fraud.

• Secure your Amazon account. Immediately log in to your Amazon account and change your login credentials. If you can’t log in, Reset Your Password page.
• Look for Amazon account fraud. Review your Amazon order history and “archived orders” for suspicious transactions.
• Report the scams. Use Amazon’s ”report a scam” tool to notify the company of any suspicious calls, emails, and texts. For unauthorized transactions, visit Amazon’s Customer Service Official Site. You can also file a police report with local law enforcement if the scam happened outside of Amazon’s platform.‍
• Contact your bank. Ask to cancel any compromised cards and accounts to prevent hackers from accessing them. If you’re the victim of a gift card scam, contact the company from which you purchased the card and ask them to cancel it.‍
• Freeze your credit. Contact each of the three major credit bureaus — Experian, Equifax, and TransUnion — and request a credit freeze. This will prevent scammers from using your personal information to take out loans or open new accounts in your name.‍
• Check your device for malware. If you clicked on a link in a phishing message, your device could be infected. Check for unfamiliar apps, and then run an antivirus scan.‍
• File an official identity theft report. If you gave up personal information, your identity could be at risk. File a report with the FTC online at IdentityTheft.gov.‍
• Continue monitoring your financial, personal, and online account information. Scammers may wait days, weeks, or even months before using your stolen information or login details. Keep a close eye on your most sensitive information and accounts by signing up for an identity theft protection service.

Scammers take advantage of your trust in Amazon to steal your money, passwords, identity, and more. Stay one step ahead of fraudsters by learning how to recognize old and new Amazon scams that are making the rounds today. 

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